Privacy Policy

1. Who We Are

Hetmind is an AI-powered tech agency that builds websites, mobile apps, AI chatbots, and digital solutions for businesses. We are the data controller for the information collected through our website and services.

If you have any questions about this policy, you can reach us at:
Email: hi@hetmind.com
Website: hetmind.com

2. What Information We Collect

We only collect information that helps us serve you better. Here's what that includes:

Information You Give Us Directly

• Contact details — your name, email address, phone number, and company name when you fill out a contact form, book a discovery call, or reach out to us.
• Project details — information you share about your business, goals, and requirements when discussing a potential project.
• Payment information — when you hire us, billing details are collected. We do not store your full payment card details — payments are processed securely through third-party providers.
• Communications — emails, messages, or any other correspondence you send us.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical data, including:

• Your IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages you visit and how long you spend on them
• Where you came from (e.g., Google, a link, social media)
• Time and date of your visit

This data is collected through cookies and similar tracking tools (see Section 7 for more on cookies).

Information From Third Parties

We may receive information about you from platforms like LinkedIn, Google, or referral partners if you interact with us through those channels.

3. Why We Collect Your Information

We use the information we collect for the following reasons:

• To respond to your inquiries — when you contact us or book a call, we use your details to get back to you.
• To deliver our services — to build and manage your project effectively.
• To process payments — to send invoices and handle billing for our services.
• To improve our website — we analyze how visitors use our site so we can make it better.
• To send you updates — with your permission, we may send you relevant news, offers, or project updates. You can opt out at any time.
• To comply with the law — in some cases, we are legally required to retain or process certain information.

We will never use your information for purposes that aren't listed here without telling you first.

4. How We Share Your Information

We do not sell your personal information. Ever.

We may share your data only in these specific situations:

• Service providers — We work with trusted third-party tools and platforms (like Stripe for payments, Google Analytics for website data, and email platforms) that help us operate our business. These providers are only allowed to use your data to perform services for us — nothing else.
• Legal requirements — If we are required by law, court order, or government authority to share your information, we will comply. We will notify you if we are legally permitted to do so.
• Business transfers — In the unlikely event that Hetmind is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before that happens.
• With your consent — In any other case, we will only share your information if you give us explicit permission.

5. How We Store and Protect Your Data

We take data security seriously. Here's what we do to keep your information safe:

• All data is transmitted using SSL/HTTPS encryption.
• Access to your data is limited to team members who genuinely need it to do their job.
• We use reputable, secure platforms and services that follow industry-standard security practices.
• Payment data is handled entirely by Stripe, which is PCI-DSS compliant — meaning they meet the highest security standards for handling payment card data.

That said, no system is 100% foolproof. While we do everything we reasonably can to protect your data, we cannot guarantee absolute security against every possible threat.

6. How Long We Keep Your Information

We only keep your data for as long as we need it:

• Contact and inquiry data — kept for up to 2 years in case you return or we need to reference past conversations.
• Client project data — kept for the duration of the project and up to 3 years after completion for record-keeping purposes.
• Payment records — kept for up to 7 years as required by financial regulations.
• Website analytics — typically retained for 14–26 months depending on the platform settings.

Once we no longer need your data, we securely delete or anonymize it.

7. Cookies

Cookies are small text files stored on your device when you visit a website. We use them to make our website work better and understand how people use it.

Here's a breakdown of the cookies we use:

You are in control. You can manage or disable cookies through your browser settings at any time. Note that turning off certain cookies may affect how parts of the website work.

Most browsers let you block cookies, delete existing cookies, or get alerts before a cookie is stored. Visit your browser's help section to learn how.

8. Your Rights (Especially if You're in the US)

We respect your right to control your own data. Regardless of where you live, you have the right to:

• Access — Ask us what personal data we hold about you.
• Correction — Ask us to fix any inaccurate or outdated information.
• Deletion — Ask us to delete your data (also known as the "right to be forgotten").
• Opt out of marketing — Unsubscribe from our emails at any time using the unsubscribe link in any email, or by contacting us directly.
• Data portability — Request a copy of your data in a readable format.
• Withdraw consent — If we are processing your data based on your consent, you can withdraw it at any time.

For California residents (CCPA): You have additional rights under California law, including the right to know what categories of personal information we collect, the right to opt out of the sale of your data (we don't sell it), and the right to non-discrimination for exercising your privacy rights.

For Virginia, Colorado, Connecticut, and other US state residents: Similar state-level privacy laws may apply to you. We are committed to honoring those rights as applicable.

To exercise any of these rights, simply email us at hi@hetmind.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are intended for businesses and adults only. We do not knowingly collect any personal information from anyone under the age of 13. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

10. Links to Other Websites

Our website may contain links to third-party websites (for example, social media pages or partner tools). Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any other website you visit. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business, services, or legal obligations. When we do, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email if the changes are significant (if we have your contact details).

We encourage you to check this page periodically. Continued use of our website after a policy update means you accept the revised terms.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, we're here to help.